Jetting Gets It DoneWednesday, June 11, 2008 @ 1:44 am
I'm back in Denver again, and after the travel disaster I had last week, I have to rave about the experience I had tonight. I'd always heard very good things about jetBlue, but I never had a chance to fly them until recently. My first jetBlue experience was back in April. It was as good as expected. Having DirectTV is really nice. On the way back, we were a little late and they couldn't get the TVs to work so they mailed everyone a $20 voucher for the inconvenience. (a make-good from an airline without me having to do anything for a problem with a service most airlines don't even have? amazing) Well tonight absolutely put me over the moon.[ Keywords: Travel | Product Plugs ]
I have a lot of people counting on me for some work tomorrow morning at 7am. I booked a very late direct flight, 9:35pm to 11:54pm. I was very worried when at 9:05, when we should have been boarding, they announced that all westbound flights from Boston had been temporarily grounded due to weather over the midwest and they wouldn't even get another update for at least a half hour. So what does jetBlue do? Immediate change the flight plan to have us fly south (around the weather) and have us boarding less than 10 minutes late. The new route would have taken quite a bit longer by taking us well out of the way, but just like they planned, when the hold was released at 11pm we were able to turn sooner and not go as far south, while any other airline would still be sitting on the ground in Boston. We arrived only 25 minutes late. This is the most amazing above and beyond effort to get me to my destination I've ever seen from an airline. Wow.
P.S. Third cab I've taken in the last week and all of them have had their check engine light on, what gives?
Crossposted from LiveJournal:
That's pretty impressive given jet fuel costs -- that they would just change the route to presumably use more fuel. Most airlines would rather save the money and just make everyone late.